Burst Pipes
Water gushing from a point no tap will shut off is the classic middle-of-the-night call, and here we cover the meter shutdown, likely causes and the repair once our The Gap plumber arrives.
Emergency Plumbing The Gap
The Gap Plumber takes the calls that cannot sit until a booked visit: burst pipes, toilets overflowing, hot water gone cold overnight and a gas smell that will not shift. Every emergency service we run around The Gap sits on this page, with the first steps to take while the phone is in your hand.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
When to Ring Us Straight Away
Some jobs can wait a week and some cannot, so sort yours into the right basket before anything else. Here is the quick guide:
Water you cannot switch off
a split pipe or burst fitting goes straight to burst pipes.
A loo spilling over or refusing to flush down
that is toilet overflowing, and it needs a plumber today, not Tuesday.
No hot water anywhere in the house
start on no hot water and work backwards from there.
A smell of gas on the property
leave first, then read gas leaks from the footpath.
Anything slower than that, a weeping tap or a lazy drain, belongs with general plumbing or drainage, and a booked visit will do the job.
Storms That Test the Roof Plumbing
Rain arrives in handfuls
The postcode averages 1,047 mm a year, and summer cells deliver a big share of it in single downpours, which is when gutters, downpipes and gully pits cop the lot at once.
Steep blocks speed it up
Streets such as Mount Nebo Road and Illowra Street climb granite and phyllite slopes, so roof water gathers pace and hammers the pits and drains at the bottom of the run.
A bad cell finds every weak point
The 16 November 2008 microburst tore roofs off houses across the valley, and every intense storm since keeps proving where roof plumbing and stormwater connections have gone soft.
If storm damage is wet and getting worse tonight, ring (07) 3523 6428 and we will triage it over the phone.
The Four Emergency Services
Every emergency call we take in this suburb falls under one of these four pages. Pick the one matching your problem and the page behind it holds the first steps, the likely causes and what we do on arrival.
Overflowing Toilets
A loo spilling over the bowl or backing up into the floor waste usually means a blockage further down, and this page separates safe first steps from the ones that make it worse.
No Hot Water
Showers, dishes and laundry all stop at once when the system dies overnight, and this page covers what to check before ringing and what a repair or a full replacement involves.
Gas Leaks
A gas smell is the job where the first move is out the door, not to the toolbox, and this page explains leaving safely, ringing from outside and how we trace the leak.
Need a plumber in The Gap?
$0 call-out fees, available 24/7, and same-day where we can.
What Counts as an Emergency
The test is simple: will it get much worse, or much more expensive, if it waits until tomorrow? Water damage and gas never pass that test. Here is the make-safe order we talk people through on the phone:
None of those steps fixes anything, and that is the point. They hold the damage down until one of our plumbers arrives with the right parts.
- 1
Water pouring
find the meter, usually near the front boundary, and shut the stopcock. That kills supply to the whole property.
- 2
A gas smell
leave the property first. Do not flick switches, light anything or hunt for the source. Call from outside.
- 3
A tank hissing or leaking
most systems have an isolation valve on the cold inlet. Shut that and the tank stops filling.
Cold Nights and Creek-Side Streets
Frost is rare, which is the trap
The suburb records 0.2 frost days a year on average, so the first genuinely cold night each winter catches tired tanks out across the 1960s and 1970s housing belt.
Solar adds its own failures
Plenty of roofs in the postcode carry solar units old enough for seeping collector headers and sticking valves, and a system that loses its boost on an overcast day produces nothing at all.
Creek-side lots double up
Glenella Street, Quirk Street and Romea Street sit inside the February 2022 creek flood extent, so a burst or blocked service there can arrive tangled with rising creek water.
The old septic legacy
Some early houses here started out on septic tanks as Brisbane cleared its sewerage backlog, and old tanks still turn up in landscaping or pool excavations on the older streets.
What We Do When We Arrive
Make it safe first
The plumber shuts down the supply, water or gas, before anything else, because a dry, safe property makes every other decision easier.
Diagnose, then quote
You get the price in writing before the repair begins, and the figure you approve is the figure you pay at the end.
Fix it with what is on the van
Our plumbers carry the common valves, cistern parts and fittings, so most emergency repairs are wrapped up in one visit rather than three.
Clean up after
Water where it should not be usually means mess, and we leave the place dry and tidy rather than walking away from it.
Our Process for Emergency Call-Outs
- 1
Call and tell us
Ring (07) 3523 6428 and tell us what's happening in The Gap. A few quick questions up front means the right parts come on the first visit.
- 2
A flat-rate quote first
You get flat-rate pricing with no hidden fees before any work starts. Approve it and we get going.
- 3
We make it safe, then fix it
The plumber isolates the water or gas, clears the immediate danger, then repairs the fault with parts carried on the van so most jobs finish in a single visit.
- 4
Pay on the day or later
Pay by card or EFTPOS on site when the job's done, or ask us about Fix now, pay later.
Why Choose The Gap Plumber
Emergencies are where that list earns its keep. Nobody compares three quotes at 7 pm with water across the floor; you ring one number and want a straight answer.
- $0
- Call-Out Fees
- 24/7
- Available, 7 Days
- 200+
- Five-Star Google Reviews
Zero Call-Out Fees, Any Time
There are no call-out fees for The Gap jobs, and no added charge for nights, weekends or public holidays.
Fix It or It's Free
Every repair sits under our Fix-It-or-It's-Free guarantee (T&Cs apply). If we're late, $100 comes off your bill.
Lifetime Labour Warranty
Each job is done by a licensed plumber under QBCC No: 15024607, and a lifetime labour warranty covers the labour.
Licensed and Insured
Licensed and insured, locally owned and operated, with flat-rate pricing.
Where We Come Out
The run reaches past the suburb sign to Keperra, Enoggera, Ashgrove, Bardon and Upper Kedron, along with every street in The Gap itself. Places near a boundary line are still on the run, so ring and we will confirm quickly.
Questions We Get on Emergency Calls
Call (07) 3523 6428What counts as a plumbing emergency in The Gap?
Water that will not stop, a loo spilling over, hot water gone cold across the whole house or a smell of gas anywhere on the property: those are the drop-everything jobs.
Should I turn the water off at the meter first?
Yes, if water is pouring, shut the stopcock at the meter near the front boundary first, then ring us and we will talk you through anything else that is safe to do.
Who owns the broken pipe, me or Urban Utilities?
The public water mains and the street sewer are Urban Utilities' responsibility, but anything from the connection point inward on your land is yours, and that is the side of the job we take on.
Is a gas leak ever a wait-until-morning job?
Never, because a gas smell means leaving the property and ringing from outside without flicking switches or lighting flames, so make the call from the footpath rather than the lounge room.
Can you get a plumber out today?
We work same-day where we can, and an emergency goes to the front of the run, so ring early, describe what is going on and we will say when a plumber can reach you.
How do I book an emergency plumber in The Gap?
Ring (07) 3523 6428 the moment something goes wrong, describe the problem and the street, and we will get a licensed plumber out to your The Gap address as fast as the run allows.
Ring The Gap Plumber in an EmergencyLet's sort it today.
Give us a ring on (07) 3523 6428 and explain the problem. We're available 24/7, every The Gap job has zero call-out fees and flat-rate pricing, and we work under QBCC No: 15024607, with same-day when we can.
Current offers:
- $80 off a tap replacement. T&Cs apply. Mention this offer when booking.
- $60 off your first service. T&Cs apply. Mention this offer when booking.
- $99 off blocked drains. T&Cs apply. Mention this offer when booking.
- $220 cashback on hot water installs. T&Cs apply. Mention this offer when booking.
Everything else we do around the valley starts on the home page.
To claim your $0 call-out fee, call (07) 3523 6428 today.